Retail

Making Workforce Automation Deliver Results

The retail environment has never been more challenging as customers are increasingly unpredictable and competition everpresent while employee costs need to be controlled. Based on its extensive industry experience - from retail grocers to big-box retailers -- Sability knows that a properly planned and deployed Workforce Management (WFM) system is the most effective way to regulate expenses while increasing staff efficiency and customer satisfaction.

If you're in the retail industry, you know the impact that empowered, well-managed employees can have on your bottom line. With Sability helping you optimize your WFM system, you'll see improvements in:

• Labor forecasting
• Schedule optimization
• Customer satisfaction
• Demand Coverage
• Conversion

Even if you have multiple sites and dynamic traffic patterns, Sability helps you increase operational efficiency and get the most from your workforce.

Superior Industry Knowledge Impacts Results

Your WFM project can best meet your expectations if you choose WFM consultants who have the greatest industry experience.  Here's what Jeffrey Steinberg, director of financial systems at C&S Wholesale Grocers, said about Sability:

"We're a company that seeks highly skilled consultants for our operational needs, but Sability has exceeded my expectations every time. We have utilized Sability's resources for large projects, staff augmentation and custom development."

Leveraging their superior industry experience, Sability consultants make sure your first-time WFM implementation is clearly understood and meets your long-term goals. Sability also has unparalleled knowledge of complete project lifecycles, so consultants work with your management to optimally define your specific processes and procedures.

Broad Support of Retail Clients

Retail clients have tapped Sability's extensive track record in areas like vendor selection, large-scale implementations and deployment across dispersed geographical locations. Using Sability's expertise, methodology and leading-edge tools, these clients have quickly gotten past the learning curve of introducing a new WFM solution.

Retail clients have also utilized Sability's post-production services like benchmarking and infrastructure assessment to make sure their WFM resources deliver results over time. Leveraging their deep industry understanding, Sability consultants also provide training services to boost the skills and effectiveness of technical staffs responsible for running WFM systems.