Change Management

Your WFM software solution is implemented, but you’re hearing grumblings from managers or Payroll that things ‘just don’t work!’  What happened? 

Usually, when you hear that something doesn’t work, it’s an indicator that someone just doesn’t know how things work, or what was expected of the solution initially. 

At Sability, we help you avoid these pitfalls by managing change and giving you tools to communicate throughout your project with integrated tasks for communications, stakeholder management and training.

Ready …

One of the primary drivers in developing and maintaining systems is supporting (and sometimes creating) organization change.  When Sability engages in a project, we work with you to understand your business drivers, the affected stakeholders – and the methods available to communicate.  We produce a communication plan, which will include Stakeholder Identification and Assessment, budgetary constraints and available media, and incorporate those tasks in the overall project plan.

We are available to produce content and delivery for Steering Committee Meetings, online communications or email blasts. 

Set –  

Training is critical – your new system or enhancement will not be successful without it!  Sability knows WFM – and can translate that into meaningful content for your project.  Whether it is process, operational, or technical – our staff has the expertise to provide various levels of training for your end users, help desk reps and administrators, including:

• Content development – for your training department to use
• Online delivery, either via web-ex or podcasts modules
• Classroom delivery
• Technical Training and Mentoring – to make sure your support staff is up to speed
• Job Assistants, or one-page references for system usage or completing a process
• Desk manuals (online or printed)
• Knowledgebase content for your service center

Go!

After go-live, you can take just a few minutes to sit back and relax – before implementing your post go-live communications and training plans.  These may include:

• Publish Job Assistants readily available when problems occur
• Conduct forums for users to ensure quality
• Adjust documentation to clarify questions that are submitted
• Assess support requirements, calls and responses for quality improvement
• Communicate post go-live successes

Need help?

If you’re not sure how, how much, or what to communicate, contact Sability.  We’ll make sure that you get the answers you need to translate change into success!