Customizations

When you experience a product barrier to your operations, your choice is either to adapt with a manual process or customize the software to reduce the manual operations.  Sability first works with clients to assess the request, then works through the customization(s).  Our technical staff includes highly skilled programmers knowledgeable in WFM operations.  Whether working from your environment, or a hosted environment at our Toronto Data Center, we do full life-cycle customizations – from Analysis to Roll-Out.

Hundreds of Solutions

At Sability, we’ve developed hundreds of customs to allow our clients to maximize their investment in their WFM solutions.  We address the problem not with a software solution, but a business solution.  Our business team will first specify how you want the custom to operate, and our technical team will build out the solution.  All customs are designed with vendor or internal constraints in mind, to ensure compliance with all development standards. 

Here are just a few of the solutions that we’ve provided for our clients:

• Rules to support union contracts
• Integration with corporate email accounts to maximize alerts and notifications
• Custom pay rules for Puerto Rico
• Scheduling enhancements to determine holiday staffing requirements 
• Enhanced time off requests
• Performance tuning reports, sometimes cutting run times from hours to minutes
• Clock punch generator to facilitate load testing

We’ve designed and delivered each custom with a business purpose in mind – to maximize your WFM system and save time, money – and support calls!

Can you afford it?

Perhaps you’re wondering if it makes sense to do the custom – and how it stacks on your priority list.  If you’d like more detailed information or assistance with building the business case, or if you’ve already decided your enhancement is a must-have, give us a call!