Post-production

Extending the Success of Your WFM System

Part of Sability's total WFM services approach covers what happens after your system has been implemented. Like any important IT resource, your WFM system needs some ongoing attention to ensure it delivers optimal results over time.  Among Sability's post-production services are analysis and recommendations on your infrastructure, as well as benchmarking.

Architecture Assessment

Understanding the architecture required to support a WFM system can be challenging. Meeting service levels initially may be easily achieved, but maintaining service levels as the system grows presents a bigger challenge. Companies frequently use Sability to perform quick architecture assessments and make follow-up recommendations. This quick "tune up" will reveal any current problems and help forecast potential ones.  At that point, clients can enact the recommendations themselves or turn the task over to Sability.

As part of this process, Sability performs analysis on all tiers of your infrastructure, then does application-specific analysis ensuring no stone is left unturned.

The assessment process includes:

• Assessing overall health of your environment
• Checking/tuning your Java Virtual Machine
• Checking/tuning your database
• Set-up monitoring composed of:
• Checking reliability
• Proactively assessing system health risks, before there is a problem
• Eliminating potential risks
• Eliminating the IT time required for manual monitoring activities

Sability has seen a consistent response to its architecture assessment services: 100% of clients have been extremely satisfied with the results.

Benchmarking / Performance Testing

A highly useful service to help maintain a full, optimized deployment of your WFM system.  Sability has conducted many benchmarks for its clients which have all achieved a high degree of success.  Clients of Sability's benchmarking and performance testing services include large enterprises in a wide range of industries, from retail to logistics. 

Sability offer's many different alternatives to help prepare for a benchmark, from scope management and benchmark discovery to full out benchmark design and execution. Sability's consultants understand the different expectations of a WFM system based on load, peak utilization and increased on-demand requirements.

Supporting this valuable service is Sability's thorough understanding and track record with today's leading performance and analytics tools.  What ever your testing requirment, Sability's flexible approach makes it easy. 

Tapping into Sability's benchmarking services is an easy way to find more hidden ROI potential inside your workforce processes.